Delivery & Refund Policy

All services offered by Celix Dijital (web design, software development, digital marketing, social media management, SEO, etc.) are digital in nature; no physical shipping takes place.

Delivery occurs by publishing the project, sending files and credentials by email, or providing the service in working order. Delivery time varies by project scope and is clearly stated in the proposal before ordering.

• If performance of the service has not yet begun, an unconditional refund may be requested within 14 days of purchase.
• For projects already in progress, refunds are calculated after deducting the proportion of work completed to date.
• For personalised work (custom design, custom software) and services performed instantly in electronic form, the statutory exceptions to the right of withdrawal apply.
• For monthly subscription services (e.g. social media management), cancellation takes effect for the next period; fees for the elapsed period are non-refundable.

Refund requests must be sent in writing to info@celixdijital.com. Approved refunds are issued to the same card for payments made via iyzico, or to the notified IBAN for bank transfers. Card refunds may take 7-14 business days to appear, depending on your bank.